rajasepin Casino & Sportsbook FAQ

To open a rajasepin account, you provide an email address, a username, a password, and a mobile number. We use these to create your account and to help you recover access if you forget your password.

After registration, we require identity verification before your first withdrawal. You upload a government ID (passport, national ID, or driver's license), a proof of address (utility bill or bank statement dated within the past three months), and a selfie holding your ID. Verification typically completes within 1–2 business days. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang, local utilities are accepted as proof of address.

You confirm during signup that you are of legal age in your jurisdiction and that access to rajasepin complies with your local laws. We do not allow duplicate accounts — one person, one account.

No. Our rajasepin policy allows one account per person. If we detect duplicate accounts using the same identity documents, email, or payment method, we close all duplicate accounts and may forfeit any funds held in them.

If you have accidentally created two accounts or need to recover a closed account, contact our support team with your email and username. We review account-recovery requests within 3–5 business days.

If you cannot log in to your rajasepin account, first try the "Forgot password?" link on the login page. We send a password-reset email within subject to verification. Click the link, choose a new password, and try logging in again.

If you do not receive the reset email, check your spam folder or use a different email client. If you still cannot reset your password, or if you suspect unauthorized access to your account, contact our support team immediately. We respond within 2–4 hours during business hours. Have your username, email, and a description of the issue ready.

Yes. Our rajasepin platform accepts bank transfers from online payment, e-wallet, mobile banking, and local payment. Deposits via bank transfer typically arrive within 1–2 hours on business days. Weekend and holiday transfers (Idul Fitri, Idul Adha, Imlek, Nyepi) may take longer.

To deposit by bank transfer, log in to your rajasepin account, select "Deposit," choose "Bank Transfer," select your bank (online payment, e-wallet, mobile banking, or local payment), and follow the on-screen instructions. You receive a unique account number and bank details. Transfer the exact amount shown. Once we confirm receipt, the funds appear in your account within 2 hours.

We also accept online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for faster deposits (subject to verification).

If a deposit via mobile banking, local payment, online payment, or e-wallet does not complete within subject to verification, the payment method automatically refunds your funds within 1–3 business days. You can retry the deposit once the refund is confirmed.

For bank transfers (mobile banking, local payment, online payment, e-wallet) that do not arrive within 3 business days, contact our support team with your transaction reference number (the unique number your bank provides). Our team investigates and either requests a re-transfer or issues a credit to your rajasepin account.

For withdrawals: if your withdrawal request shows "pending" for more than 3 business days, contact support. We investigate within 24 hours and either complete the withdrawal or cancel it and return funds to your account.

Our rajasepin platform offers live-dealer tables, sportsbook betting, slot games, and esports markets. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with professional dealers in multi-camera studios. Most tables offer Indonesian and English language support.

Our sportsbook covers football tournaments (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), motorsports (MotoGP), and individual sports (badminton). Esports markets include Mobile Legends, Free Fire, and PUBG Mobile. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways.

Table limits and game availability vary by time of day and tournament schedule. Check the game lobby to see live availability.

Our rajasepin weekly cashback offer returns a small percentage of your net losses (the total you have lost minus total you have won) on live-dealer tables and slot games. Cashback is calculated each week from Monday 00:00 to Sunday 23:59 (Jakarta time) and credited to your account by Tuesday afternoon.

Cashback has no wagering requirement — once credited, the funds are yours to use or withdraw. Eligibility and cashback percentage depend on your account age and activity level. New accounts become eligible after their first week of activity.

Check your account statement or contact our support team to see your current cashback rate and weekly calculation.

Our rajasepin support team responds to inquiries within 2–4 hours during business hours (Monday–Friday, 09:00–21:00 Jakarta time). Weekend and holiday queries (Idul Fitri, Idul Adha, Imlek, Nyepi) may take up to 8–12 hours.

We respond in Indonesian and English. Contact us via the in-app support chat, email, or phone number listed in your account settings. For urgent account issues (suspected unauthorized access, blocked withdrawals), use the in-app chat for priority handling.

For general questions that do not require immediate action, check this FAQ page first — most answers are here, and you get an instant response.